Privacy Policy

We collect personal data when you open an account, when you use the site and when you contact our team. Some of it you give us directly; the rest is created as you play. We collect only what we need to run the account, meet our obligations and keep the site safe.

Account and contact details

• Your name, date of birth, home address, e-mail address and mobile number.
• Your username and password, which is stored in encrypted form.
• Your marketing choices and any deposit, loss, stake or time limits you set.

Identity and age verification documents

As the holder of a gaming licence we must confirm that every account holder is 18 or over and is who they say they are. For those checks we may ask for and keep copies of photographic identification, proof of address and, where our obligations require it, documents showing the source of the funds you deposit. The documents needed at any point are listed in your account.

Payment, transaction and play data

• Deposits and withdrawals, including amounts, times and the method used.
• The masked card or wallet details passed back to us by the payment provider.
• Your game and bet history, including stakes, results and session length.
• Bonus history, refunds and any payment disputes.

Device and usage data

• Your IP address and the approximate location derived from it.
• Device type, operating system and browser, plus fault and performance logs.
• The pages and games you open and the time you spend on them.
• Cookie and similar identifiers, as described in our Cookie Policy.

Records of contact and safer gambling activity

We keep your messages to support@casinofatbet.co.uk, live chat transcripts, the limits, time-outs and self-exclusions you set, and notes of any safer gambling contact between you and our team.

Under the UK GDPR we need a legal basis for everything we do with your personal data. In plain words, we rely on four: performing the contract between us, meeting a legal obligation, pursuing a legitimate interest of our own that does not override your rights, and your consent where you have given it.

Marketing is always your choice. You can opt out in your account settings, follow the unsubscribe instructions in any marketing message, or write to us. Opting out does not stop service messages about your account, payments or this policy.

We do not sell your personal data. We share it only with organisations that help us run the service, or where the law requires it, and only the part of the data they need:

• Payment providers and banks, to process deposits, withdrawals and any payment dispute.
• Identity-verification and fraud-prevention partners, to confirm your age, identity and address and to check records held for fraud and anti-money-laundering purposes.
• Game and platform suppliers, so that the games in your account run and your balance is correct.
• Technology and communications suppliers, such as hosting, security, customer-messaging and analytics providers acting on our instructions.
• Regulators, law enforcement, courts, auditors and dispute services, where the law or our licence conditions require disclosure.
• Self-exclusion and support schemes, including GamStop, where you register with them or we must give effect to an exclusion.

Where a supplier handles data on our behalf, a written contract requires it to act only on our instructions and to keep the data secure. Where data moves outside the UK, we use the safeguards that UK data protection law allows, so your data keeps an equivalent level of protection.

We keep your personal data while your account is open, and after it closes for the period that gambling, anti-money-laundering, tax and accounting rules require us to hold records. That period is set by law rather than by us, so we cannot shorten it on request.

• Account, verification and transaction records: held while the account is open and for the retention period the law sets afterwards.
• Self-exclusion records: held for at least the minimum period the applicable rules and schemes require.
• Marketing choices: held for as long as we need to show that we respected them.
• Support messages and technical logs: held for as long as needed to deal with the matter, then deleted or aggregated.

When a retention period ends, we delete the data or anonymise it so it can no longer be linked to you.

UK data protection law gives you the following rights over your personal data:

1. Access - a copy of the data we hold about you and an explanation of how we use it.
2. Correction - ask us to fix data that is wrong or incomplete.
3. Erasure - ask us to delete data we are not required to keep for legal or regulatory reasons.
4. Restriction - ask us to pause a use while a question about accuracy or our legal basis is looked into.
5. Objection - object to uses based on our legitimate interests, and object to marketing at any time.
6. Portability - receive the data you gave us in a common electronic format.
7. Withdrawing consent - switch off marketing or any other use that relies on your consent.
8. Human involvement - ask for a decision taken by automated means, such as an automated fraud check, to be looked at by a person.

To use any of these rights, write to support@casinofatbet.co.uk from the e-mail address registered to your account, or ask on live chat and we will pass the request on. We may need to verify your identity first, so that nobody else can obtain your data, and we reply within the period UK data protection law allows. If a request is complex we will tell you and explain why we need longer.

If you are unhappy with how we have handled your data, tell us first so we can look into it. You can also complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at any time.

We and our suppliers use cookies and similar technologies to keep you signed in, remember your settings, measure how the site performs and, where you agree, to show offers that match your interests. You can accept or refuse non-essential cookies when you first arrive and change your choice later in the cookie settings on the site; the full list of categories and what each one does is set out in our Cookie Policy.

We protect your data with encryption in transit, access controls that limit staff access to what a role requires, logging of access to sensitive records and regular testing of our systems. No service can promise perfect security, so keep your password private, do not let anyone else use your account, and tell us at once if you think someone has.

We may update this policy when the law, our suppliers or the service changes. The current version is always on this page, and where a change materially affects how we use your data we will tell you by e-mail or by a notice in your account before it takes effect. Questions about privacy can go to privacy@casinofatbet.co.uk, to support@casinofatbet.co.uk or to the live chat on the site.