Contact Us

How to reach the Fatbet Casino support team, what to include in your message, and how we deal with complaints.

Worth a spin

How to reach us

You can contact us in two ways, and both reach the same team.

Live chat: open the chat window on any page of the site. It is staffed 24/7.
E-mail: support@casinofatbet.co.uk, sent from the address registered on your account.

We reply in the order e-mails arrive. For a login or payment problem, live chat is usually quicker.

What to have ready when you write

These details let us check your account on the first reply.

Your username as it appears when you log in.
The game, bonus or transaction involved.
The time it happened, and the time zone you were in.
What you expected and what happened instead.

Never send your password

We never ask for your password, your full card number or a security code. Please keep them out of your messages.

What we help with

Account and verification: logging in, updating your details, and the documents needed for identity and age checks.
Deposits and withdrawals: payment methods, pending balances and the limits shown in your account.
Bonuses: how an offer works, wagering progress and the terms set out in the cashier.
Technical issues: a game that will not load or a round that stopped.
Safer gambling: deposit limits, time-outs and self-exclusion, plus GamStop, GamCare, GambleAware and the National Gambling Helpline.

Complaints

If an answer does not settle the matter, write to support@casinofatbet.co.uk with Complaint in the subject line. Include your username, what happened and the outcome you want.

We acknowledge every complaint, look into it and reply once it has been checked. We hold a gaming licence and verify accounts, and our site is for players aged 18 or over.