Terms & Conditions

These terms apply to your account with us and to every part of our site and games. By registering an account, depositing funds or placing a stake, you confirm that you have read these terms, that you understand them and that you agree to be bound by them.

Your agreement with us is made up of the following documents.

• These terms and conditions, in the version published on this page.
• Our privacy policy and the information we give you about the cookies we use.
• The terms of any bonus or promotion you choose to take part in.
• The rules and paytables of individual games, as shown in each game.

Where a bonus term or a game rule deals with a point more specifically than these terms, the more specific wording applies to that offer or that game.

Changes to these terms

We may change these terms, for example to reflect changes in the law, in our licence conditions, in the payment methods we offer or in the way our games work. Where a change is material and affects you, we will give you notice by e-mail or by a message on the site before it takes effect. If you keep using your account afterwards, you accept the updated terms.

Our games are for adults only. Play with us is restricted to people aged 18 or over, and we may ask for proof of age at any time. If we find that an account has been opened by someone under 18, we will close it, void any winnings and return the deposited amounts.

When you open and use an account, you confirm each of the following points.

• You are at least 18 years old and you are resident in the United Kingdom.
• You are opening and using the account for yourself and not on behalf of anyone else.
• You are not registered with a national self-exclusion scheme such as GamStop, and you have not asked us to exclude you.
• Nothing in your employment, in a contract or in an order made against you prevents you from gambling.
• The payment methods you use to deposit and withdraw belong to you.

One account per person

You may hold one account only. If we identify duplicate accounts held by the same person, we may close the later ones, move the balance to the remaining account and cancel any bonuses or winnings gained from the duplicates.

Accurate details and keeping your login safe

The details you give us must be accurate and complete, and you must keep them up to date in your account settings. Keep your password and security details confidential, do not share them and do not let anyone else use your account. Tell us at support@casinofatbet.co.uk or through live chat if you think someone else has gained access. You are responsible for activity carried out under your login.

Verification

We hold a gaming licence and are required to verify the people who play with us. We confirm your identity, age and address before your first withdrawal, and we may repeat or extend these checks at any time while your account is open. Depending on your activity, we may ask you for the following.

• Proof of identity, such as a current photo identity document in your own name.
• Proof of the address you have given us, such as a recent household bill or bank statement.
• Proof that the payment method you used belongs to you.
• Information about your source of funds, where we are required to ask for it.

You can upload documents as set out in your account area. While a check is outstanding we may limit deposits, play or withdrawals, and if we cannot complete it we may suspend the account. Documents are handled in line with our privacy policy.

You can deposit using the methods shown in the cashier. Each method has its own minimum and maximum amounts, processing times and any fees, all of which are displayed before you confirm. Funds in your account are held for play, not as savings, and they do not earn interest. We do not offer credit.

• Deposits and withdrawals must be made in your own name; we do not accept payments from third parties.
• Where a method allows it, we return withdrawals to the method you used to deposit.
• Withdrawal requests may be held while verification or payment checks are completed.
• Withdrawal limits and any pending period are shown in the cashier at the time you request a payout.
• If you cancel a pending withdrawal, the amount returns to your balance and becomes available for play.

If a deposit is reversed, charged back or made with a payment method that is not yours, we may suspend the account and recover the amount from your balance.

Every offer we run has its own terms, published with the offer. Please go through them before you opt in, because they set the conditions that apply to that particular bonus. The following terms appear in most offers.

Fair use of promotions

Offers are intended for ordinary play by one person. Duplicate accounts, group or co-ordinated play, stake patterns designed only to clear a bonus with little risk, and manipulation of deposits or payment methods all count as abuse of a promotion. Where we find it, we may remove the bonus and any winnings derived from it, and exclude the account from future offers.

Your account settings include deposit limits, session reminders, time-outs and self-exclusion. A lower limit applies as soon as you set it; an increase takes effect only after a cooling-off period and your confirmation. Self-exclusion closes your account for the period you choose and we will not send you marketing during it. GambleAware, GamCare and the National Gambling Helpline offer free, confidential support, and GamStop lets you exclude yourself from all licensed online operators in Great Britain.

Closing or suspending an account

You can close your account at any time through your account settings or by writing to support. We may suspend or close an account if these terms are breached, if verification cannot be completed, if the account is used unlawfully, if we have concerns about gambling-related harm, or after a long period of inactivity as described in these terms. Where an account is closed, we return any withdrawable balance once our checks are complete, unless we are required to hold it or it relates to fraud or a breach of these terms.

If something goes wrong, contact us through live chat or write to support@casinofatbet.co.uk with your account details, the date and a short description of what happened. We acknowledge complaints promptly and answer within a reasonable time, keeping you updated if a matter takes longer to look into.

If we cannot settle the matter between us, you may refer it to the independent alternative dispute resolution service available to our players at no cost to you. We will tell you how to do so when we give you our final answer. Using it does not affect your other legal rights.

Liability

We provide the site and games with reasonable care and skill, but we cannot promise that they will always be available or free of faults. We are not responsible for losses caused by your own breach of these terms, by someone using your login, or by events outside our reasonable control, such as interruptions to your internet connection. If a game malfunctions, affected rounds are void and the stakes returned. Nothing in these terms limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales. If any part of them is found to be unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it, and these terms are written and interpreted in English.